ITaP Customer Relations established the Cooperative Services Desktop Support organization in 2011. Five existing desktop support groups were combined with the Customer Service Center to provide customers with a professional call center and stable computing environment.
Striving to bring the highest quality service with a targeted first call resolution 80% of the time; equipment and software is installed, managed, and upgraded to deliver stable computing solutions while preserving secure computing standards and best practices. As new business needs are identified, we work closely with the area's Relationship Manager to enable innovative computing solutions.
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4-4000, Press 1 for CSDS Support.
765-494-4000 (off campus)
Full-time, knowledgeable staff members are available to help answer your questions, resolve your issues and fulfill service requests. These professionals may remote control your machine to solve your technical issue quickly. Our goal is first contact resolution, but we will seamlessly escalate your support request through our ticketing system if necessary.
Emailed support requests will be logged in our ticketing system and assigned to the appropriate team.
Requests for equipment, applications or account maintenance must be submitted by your Departmental Computing Liaison (DCL) (formerly known as Technical Coordinator) or other Approved Person via the Footprints ticketing system. The DCL will need to use their DCL Footprints account (not their career account) to access the DCL template in Footprints.