Every department should provide a Printer Contact who is located in close proximity to a supported printer. This person will be responsible for assisting CSDS with print management and basic remote troubleshooting of the printer.
Today’s printers, especially multifunction units, require department specific information for setup and configuration. For example, the unit may require a list of user names and pin numbers to be stored for secure printing. It will be the responsibility of the department to understand and help manage these configurations.
CSDS is not certified to repair printers. If a printer is in need of repair, a service call will be initiated to the prequalified strategic sourcing vendor (ex. Cannon IV). The Printer Contact may need to involve an individual with financial authority to authorize the service call.