Relationship Manager

Each supported area’s IT Lead, or their appointee, fulfills a role referred to as a Cooperative Services – Desktop Support (CSDS) “Relationship Manager”.  In this role, the Relationship Manager represents the best interests of their respective supported areas/departments and acts as a communication conduit between the area/department and CSDS.  They work with CSDS management to establish a common service level agreement (SLA) format.  They monitor service levels, customer satisfaction, and have the ability to escalate customer satisfaction issues. They are members of a CSDS Advisory Board that monitors the success of the CSDS Program’s services.

List of Relationship Manager Responsibilities

The Relationship Manager has permission to submit requests on behalf of the department and is included in the Approved Person List.

CSDS Relationship Managers

• Steve Baker
  • Student Affairs
  • Enrollment Management
  • University Collections
  • SATS & USP
• Cheryl Gray
  • Business Services
  • Human Resources
  • Internal Audit
  • Office of Supplier Diversity
• Jody Couch
  • Housing and Food Services
• Chris Frazee
  • Physical Facilities
  • Fiscal and Capital Planning
• Dan Gentry
  • University Development
• Scott Trimble (interim) 
  • ITaP and other areas previously supported by DCS.