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Customer Relations

Customer Relations provides a front door to central IT services offered to campus computer users, academic departments and business units of Purdue.

Customer Relations consists of four areas:

  1. Customer Service
    • Provides a single point of contact for reporting and troubleshooting ITaP services. Access is provided via phone, email and walk-in service.
    • Develops, implements, assesses, communicates and maintains ITaP's customer-service quality program and the GoldAnswers knowledge base
    • Provides oversight for service and support of customers using CSDS desktop environments
  2. Communications and IT Service Management
    • Oversees programs that provide students, faculty and staff with software and hardware discounts available through ITaP Shopping and ITaP Software Distribution
    • Manages a collaborative university-wide systems provisioning and management initiative, called SMARTcomputing, and a central digital signage program, built on FourWinds Interactive software. 
    • Provides an integration point (IT Service Management Office) for delivery of services provided by ITaP's units in order to ensure that services provided are aligned to the needs of campus
    • Oversees Communications team responsible for marketing IT services to campus constituents via the ITaP web site, social media and other digital and print outlets
  3. Cooperative Services - Desktop Support
    • Provides secure and efficient desktop computing solutions to participating administrative units on the West Lafayette campus. The staff provides equipment-lifecycle management recommendations, purchasing consultations, equipment installation, troubleshooting, and support for Windows platforms, peripherals, and desktop application software. 
    • Maintains a backward compatible environment to support ITaP Application Services supported enterprise and departmental applications.
  4. Learning Spaces
    • Maintains and supports all ITaP instructional computer lab and classroom technologies along with virtual learning environments (Software Remote). Provides and maintains interactive systems and applications in all centrally scheduled, technology-enabled classrooms.
    • Offers a variety of video and multimedia production and support (Video and Multimedia Production Services) and video distribution (Video Network Operations) services to meet customer needs and ITaP’s strategic objectives.