Customer Relations
Customer Relations provides a front door to central IT services offered to campus computer users and academic
departments and business units of Purdue. Customer Relations consists of five areas:
Customer Service Center and Quality Assurance
- Provides a single point of contact for reporting and troubleshooting ITaP services. Access is provided via phone, email, and walk-in service.
- Develops, implements, assesses, communicates, and maintains ITaP's customer-service quality program
- Oversees customer-facing initatives such as ITaP Shopping Offline, SMARTcomputing, Departmental Relations, Communications, and Video and Multimedia Production Services to meet customer needs and ITaP’s strategic objectives
- Provides secure, efficient, and trouble-free desktop computing solutions to participating academic and administrative units on the West Lafayette campus. The staff provides equipment life-cycle management recommendations, purchasing consultation, equipment installation, troubleshooting, and repair support for both Windows and Macintosh platforms, scanners, printers, Blackberries, and iPhones as well as operating system and application software
- Collaborates across campus to facilitate the most advantageous agreements for software licensing and computer-related service agreements
- Facilitates departmental and individual software sales as well as a software loan-out program
Current initiatives and projects
- SMARTcomputing: Provides discounts on departmental purchases of computers and peripherals
- GoldAnswers: Whether you're looking for information on Windows Vista, Blackboard Vista or both, you can use GoldAnswers to find articles that offer definitions, step-by-step instructions or troubleshooting. With more than 3,600 articles in ITaP's extensive knowledge base-and more added every day-users can find helpful information on almost any ITaP service.