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Customer Relations

Customer Relations provides a front door to central IT services offered to campus computer users and academic departments and business units of Purdue. Customer Relations consists of five areas:

Customer Service and Quality Assurance

  • Provides a single point of contact for reporting and troubleshooting ITaP services and monitors and assesses the quality of the ITaP services delivered to the university community.

Customer Service Outreach

  • Oversees customer-facing initatives such as ITaP Shopping Offline, SMARTcomputing, Departmental Relations, Communications, and Video and Multimedia Production Services to meet customer needs and ITaP’s strategic objectives

Desktop Computing Services

  • Provides secure, efficient, and trouble-free desktop computing solutions to participating academic and administrative units on the West Lafayette campus. The staff provides equipment life-cycle management recommendations, purchasing consultation, equipment installation, troubleshooting, and repair support for both Windows and Macintosh platforms, scanners, printers, Blackberries, and iPhones as well as operating system and application software

IT Contracts and Licensing

  • Collaborates across campus to facilitate the most advantageous agreements for software licensing and computer-related service agreements
  • Facilitates departmental and individual software sales as well as a software loan-out program

IT Service Management

Current initiatives and projects

  • SMARTcomputing: Provides discounts on departmental purchases of computers and peripherals
  • ITaP Knowledge Base: Provides articles with definitions, step-by-step instructions, and troubleshooting on ITaP services