Customer Relations
Customer Relations provides a front door to central IT services offered to campus computer users, academic departments and business units of Purdue.
Customer Relations consists of five areas:
Customer Service Center and Quality Assurance
- Provides a single point of contact for reporting and troubleshooting ITaP services. Access is provided via Web, phone, email and walk-in service.
- Develops, implements, assesses, communicates and maintains ITaP’s customer-service quality program and the GoldAnswers knowledge base
- Oversees customer-facing initiatives such as ITaP Shopping Offline, ITaP Software Distribution, SMARTcomputing, Desktop Readiness, Communications, and Video and Multimedia Production Services to meet customers’ needs and ITaP’s strategic objectives
Cooperative Services - Desktop Support
- Provides secure, efficient and trouble-free desktop computing solutions to participating academic and administrative units on the West Lafayette campus. The staff provides equipment-lifecycle management recommendations, purchasing consultation, equipment installation, troubleshooting and support for Windows and Macintosh platforms, peripherals such as scanners, printers, Web cameras, BlackBerrys and iPhones, and operating systems and application software.
- Provides an integration point for delivery of services provided by ITaP’s units in order to ensure that services provided are aligned to the needs of campus
- Maintains and supports all ITaP instructional computer lab and classroom technologies along with virtual learning environments (Software Remote). Provides and maintains interactive systems and applications in all centrally scheduled, technology-enabled classrooms.