Customer Relations
General
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Customer Relations Enterprise Applications Networks and Security Rosen Center for Advanced Computing Systems and Operations Teaching and Learning TechnologiesThe Customer Relations unit of ITaP serves as the primary contact between customers and the ITaP technology units. The Customer Service Center provides ITaP customers access via phone, email, and walk-in service. The Customer Relations unit, through the Desktop Computer Services Group, provides PC, Apple, Unix, and wireless device support, maintenance and repair service for most Intel-based PC and Apple computers and peripheral equipment to faculty and staff in University departments on the West Lafayette campus. The Customer Education group provides educational opportunities to assist faculty and staff to more effectively use desktop software and Purdue business applications in their work.
Customer Relations is headed by Julie Kercher-Updike, who is in charge of four major areas:
| Customer Service Center | Desktop Computer Support |
| Offers troubleshooting support services through email (itap@purdue.edu), phone (494-4000), or walk-in (STEW, G68) | Supports desktop and wireless devices and maintains and repairs most computer and peripheral equipment. See the Desktop Computing Services Web site |
| ITaP Customer Education | Departmental Support |
| Assesses needs and creates and provides learning opportunities for desktop software and business applications | Performs an account management function for departments using ITaP resources |
Direct all questions to ITaP's Customer Service Center:
STEW G68
Phone: (765) 494-4000
Email: itap@purdue.edu