Customer Relations
Customer Relations provides a front door to central IT services offered to campus computer users and academic
departments and business units of Purdue. Customer Relations consists of five areas:
Customer Service and Quality Assurance
- Provides a single point of contact for reporting and troubleshooting ITaP services and monitors and assesses the quality of the ITaP services delivered to the university community.
Customer Service Outreach
- Oversees customer-facing initatives such as ITaP Shopping Offline, SMARTcomputing, Departmental Relations, Communications, and Video and Multimedia Production Services to meet customer needs and ITaP’s strategic objectives
- Provides secure, efficient, and trouble-free desktop computing solutions to participating academic and administrative units on the West Lafayette campus. The staff provides equipment life-cycle management recommendations, purchasing consultation, equipment installation, troubleshooting, and repair support for both Windows and Macintosh platforms, scanners, printers, Blackberries, and iPhones as well as operating system and application software
- Collaborates across campus to facilitate the most advantageous agreements for software licensing and computer-related service agreements
- Facilitates departmental and individual software sales as well as a software loan-out program
Current initiatives and projects
- SMARTcomputing: Provides discounts on departmental purchases of computers and peripherals
- ITaP Knowledge Base: Provides articles with definitions, step-by-step instructions, and troubleshooting on ITaP services