Welcome to Cooperative Services - Desktop Support
CSDS

ITaP Customer Relations is proud to announce the new Cooperative Services Desktop Support organization (CSDS). Five desktop support groups have combined with the Customer Service Center representing over 40 talented professionals teamed to provide our customers with a professional call center and stable computing environment.

We strive to bring you the highest quality service with targeted first call resolution 80% of the time. Equipment and software are installed, managed, and upgraded to deliver stable computing solutions while preserving secure computing standards and best practices. As business needs are identified, we work closely with Relationship Managers to present innovative computing solutions.

How are we doing?

CSDS strives to bring the highest quality customer service.  We value your feedback.  Tell us how we are doing by taking a few minutes to complete our SURVEY.

How do I request support?

Self Service

GoldAnswers knowledge system has Purdue specific knowledge that you can trust.

Telephone

4-4000, Press 1 for CSDS Support.
765-494-4000 (off campus)

Nine full-time, knowledgeable staff members are available to help answer your questions, resolve your issues and fulfill service requests. These professionals may remote control your machine to solve your technical issue quickly. Our goal is first contact resolution, but we will seamlessly escalate your support request through our ticketing system if necessary.

Email

itap@purdue.edu

Emailed support requests will be logged in our ticketing system and assigned to the appropriate team.

Forms

Customers may use this general request form to submit a question or request for assistance.

Requests for equipment, applications or account maintenance must be submitted by your Departmental Technical Coordinator or other Approved Person via the Approved Person Request Form.  Additional information about Approved Persons can be found here.