Account Creation Checklist

I am a computer support person. I have a faculty/staff member who has requested an ITaP Exchange account. How do I request an account for them?

Please review the following checklist prior to requesting the account creation:

1. Do they know their password to access their Purdue Electronic Directory entry?
   

   The career account logon and password will be used to access Exchange mailboxes. The Active Directory supporting the Exchange environment is an "ACMaint" environment. All password changes in AD/Exchange will propogate to the users' career account and vice versa.

2. Is their directory "alias" a coordinated account?
   

   If they know their directory password, they may confirm their entry is coordinated from the Purdue Career Account web page at:

   
   http://labinfo.cc.purdue.edu/
   

   Click on "My Account Web Page" and then click on "Check Account Status".

3. Does the directory entry for the individual requesting the account have an @purdue.edu email address setup?

   When the ITaP Exchange account is created, the "email" field on their directory entry will become their ITaP Exchange "reply to" address.

4. Please be sure that the individual requesting the account understands that:

   A message sent from Exchange - to an individual on Exchange - does not leave the Exchange server. It will not be processed by the user's Purdue Electronic Directory entry. Once their ITaP Exchange account is created, it will immediately begin to receive mail. They will need to access the account to read their Exchange mail or setup an Outlook server side rule to forward their mail to their directory entry.

5. If they wish to receive all their email on their ITaP Exchange account, they must change the "service" field of their directory entry to:

   forward mailhub_alias@exchange.purdue.edu

   Please note: If they are changing the account from "store" to "forward", any messages stored on "mailhub_alias.purdue.edu" will be deleted after seven days.

   Once the above checklist is completed, as the support person for your area, please send mail to:

   
   exchange-admin@purdue.edu

   State you are requesting an account for a faculty/staff member. Please include the following information from their Purdue Electronic Directory entry:

   alias,qualified_name,department

   (The above information will assist us to identify the correct person from the over 100,000 entries in the electronic directory.)

   After the account is created (usually within two business days) a reply will be sent to you confirming the account creation has been completed.