This is a known issue with the Microsoft Outlook e-mail client. You can find more information about this issue on the following Microsoft web page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;278061
Essentially, the problem is:
In order to solve this problem, the sender must turn off "Rich-Text Format" (RTF) and select "Plain Text" formatting. The Microsoft URL provided above gives exact directions on how to do this.