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FAQ about Spam Filtering

ITaP Main > E-mail > FAQ about Spam Filtering

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Purdue University @purdue.edu E-mail Addresses Purdue University Mailhub Store Service (IMAP/POP/Webmail) Campus-Wide Exchange E-mail Purdue University Mailing List Service Purdue University @alumni.purdue.edu E-mail Addresses

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End-User Web Interface Questions

Can I stop receiving digests? What are Approved Senders? What are Blocked Senders? What is the End User Web Interface? What options can I change?

General Usage Questions

How can I find out what led to a message being identified as spam? How does the spam scanning service determine what is spam? My IP address is on a block list. How can I avoid e-mail being quarantined when sending to @purdue.edu e-mail addresses? What do I do with spam that made it through the scanner? What is spam? What is the Spam Scanning Service Policy? What messages are scanned by the spam scanning service? Why are messages I'm sending to other @purdue.edu users being quarantined? Why did a legitimate e-mail message get identified as spam?

How do I set up my @purdue.edu e-mail to use the Spam Scanning service?

Can I customize my individual settings and set up exception lists? How can I enroll my Mailman mailing list in the spam scanning service? How can I get the most from this service? How do I participate in this service or decline to participate? How will I find out what has been quarantined by the spam scanning service?

Releasing Quarantined Messages

Can I see a list of quarantined messages that I have now? How can I release a message from the quarantine so that I can receive it? How do I remove quarantined messages from my account? What should I do if I don't want any of the quarantined messages? Why can't I find the message I released?

PureMessage Error Messages

Could not find record of digest '...' No digest IDs were extracted from the approval request No requested IDs ([#XXXXXX-X]) belong to digest