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ITaP Customer Service Center

The mission of the Customer Service Center is to provide the Purdue community with quality solutions to issues regarding ITaP resources through teamwork and collaboration with our IT partners. Our primary goal is to serve as the first point of contact for students, faculty, staff and others seeking assistance with ITaP Services.

Hours of Operation During Winter Break

12/22 - 12/24
7:00 AM - 6:00 PM (Walk-in desk closes at 5:00 PM)

12/25 - 12/28
Closed

12/29 - 12/31
7:00 AM - 6:00 PM (Walk-in desk closes at 5:00 PM)

1/1 - 1/4
Closed

1/5 - 1/9
7:00 AM - 6:00 PM (Walk-in desk closes at 5:00 PM)

Saturday 1/10
11:00 AM - 5:00 PM

Sunday 1/11
1:00 PM - 6:00 PM

Password Resets:

Password resets may be performed by phone weekdays from 7:00 AM - 5:00 PM, please have your PUID available when calling. Password resets may be performed in person at our walk-in desk in the HSSE library with a Purdue ID card during all hours of operation.

When contacting us provide the following information

Your first and last name

Your Purdue Career Account alias (username)

A detailed description of the request

Service Expectations:

The staff at the ITaP Customer Service Center will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. When contacting the Customer Service Center, you will receive a ticket number that can be used to track your issue.