ITaP Customer Service Center
The mission of the Customer Service Center is to provide the Purdue community with quality solutions to issues regarding ITaP resources through teamwork and collaboration with our IT partners. Our primary goal is to serve as the first point of contact for students, faculty, staff and others seeking assistance with ITaP Services.

Summer Hours of Operation (5/13 - 8/3)

Monday – Thursday
Walk-in desk: 7:00 a.m. – 8:00 p.m.
Phone & email support: 7:00 a.m. – 8:00 p.m.

Friday
Walk-in desk: 7:00 a.m. – 5:00 p.m.
Phone & email support: 7:00 a.m. – 6:00 p.m.

Saturday
Walk-in desk: Closed
Phone & email support: 11:00 a.m. – 5:00 p.m.

Sunday
Walk-in desk: 1:00 p.m. – 6:00 p.m.
Phone & email support: 1:00 p.m. – 6:00 p.m.

Password resets may be performed by phone weekdays from 7am - 5pm, please have your PUID available when calling. Password resets may be performed in person at our walk-in desk in the HSSE library with a Purdue ID card during all hours of operation.

When contacting us provide the following information
Your first and last name
Your Purdue Career Account alias (username)
A detailed description of the request

Service Expectations:
The staff at the ITaP Customer Service Center will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. When contacting the Customer Service Center, you will receive a ticket number that can be used to track your issue.

Contact Us By

Web Form

Email: itap@purdue.edu

Phone
  On Campus: 44000
  Off Campus: 1-765-494-4000

In Person: Main floor of the Humanities, Social Science, and Education Library (HSSE) - Stewart Center 135

How do I Report a Service Outage?

Ryan Stremke
Service Desk Manager rstremke@purdue.edu

Dwight Snethen
Director, Customer Service and
Quality Assurance
dsnethen@purdue.edu