ITaP Customer Service Center Email Response Policy

• Email Service level commitments are based on the time the request actually reaches the CSC inbox.

• Requests sent to the ITaP Customer Service Center via the email and web form channels during our operating hours will receive a response within one business day.
  • An ITaP Customer Service Center representative will send a reply email message to you within 1 business day.
  • In your response email you will receive a task number that we use to track the request. Please use this number to inquire concerning your request.

• Critical or very important requests should always be phoned into the ITaP CSC.

• University-wide issues or the high volume start of school period may prevent CSC staff from responding within the standard timeframe.