Training Videos
- Login
- Opening Screen
- Options
- Create and Assign
- Create and Resolve
- Activity Log -- Phase II enhancement
- Customer Questions -- Phase II enhancement
- Search and Modify
- Audit Trail -- Phase II enhancement
- Remedy URL
- Remedy Reports
- Remedy Notifications
- Remedy Write Errors
- Create/Delete/Modify Remedy Account
- Create a Remedy Queue
- Remedy Problem
FAQs
General Account Questions
- How do I request a Remedy account to be created?
- How do I request a Remedy account to be deleted?
- How do I request a Remedy account to be modified?
- How do I reset my Remedy password?
- How to request for a user to be added remedy who is already in the Purdue directory?
- I'm a student employee and I keep getting Remedy messages to my @purdue.edu account instead of my Exchange account
- What are the differnet access levels in Remedy?
- How do I request a Remedy Queue?
- What is Joe Public?
- How do I request an email address setup in Remedy for automatic ticket creation?
Remedy Reporting Questions
- How do I create a report in Remedy?
- Why won't my Remedy reports run?
- How do I turn on the Advanced Search Bar in Remedy?
- How do I create a macro with parameters?
- How do I import macros into Remedy?
- What are the available canned reports in Remedy?
Training Questions
- How do I do a basic search for a case in Remedy?
- How do I use the Bulletin Board feature in Remedy?
- How do I do an advanced search in Remedy?
- How do I record a macro in Remedy?
- How do I do a archive search in Remedy?
- How do I do lookup a Category, Type or Item in Remedy?
- How do I access the My Groups Unassigned console view?
- How do I close Remedy SPAM Tickets?
- What is the Remedy Group Reassignment Counter?
- How do I create a Remedy Ticket through a Remedy Group Assigned Email Address?
General Questions
- What are the default options for Remedy?
- How do I report a Remedy problem?
- What is the Remedy Website URL?
Error Questions