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ITaP’s Customer Service Center moves to more convenient location in Stewart center library space

ITaP’s Customer Service Center (CSC) walk-in help desk moved to a more convenient location on the main floor of the Humanities, Social Science & Education (HSSE) Library, located in the Stewart Center. The CSC moved as of Aug. 6.

The CSC is now located in the center of the HSSE library on the main floor. Within the main entrance of HSSE Library, located under the mural in the main lobby of the Stewart Center, look for the signs that read “ITaP Support Desk.”

The move is a partnership between ITaP and Purdue Libraries to provide easier access to information technology-related support for faculty, staff and students. While the libraries are providing space, ITaP will continue to handle IT support services, just in a new place. 

At the CSC, faculty, staff and students can receive help setting up wireless or email, resetting passwords or answering account questions, among many other IT-related matters.

ITaP also began new walk-in help hours with the move:

  • Monday-Thursday: 7 a.m. to 8 p.m.
  • Friday: 7 a.m. to 6 p.m. 
  • Saturday: 11 a.m. to 5 p.m.
  • Sunday: 1 p.m. to 6 p.m. 

Help also is available through a Web form www.itap.purdue.edu/help, by email (itap@purdue.edu) or by phone (49-44000). 

“We are excited to be able to move the CSC to a location that is not only easier to find, but also better equipped to provide support,” says Dwight Snethen, director of customer service and IT service management. 

Moving the CSC also fits with the Purdue Libraries’ goals. 

“Technology plays an integral role in how our customers use library services and spaces,” says Tomalee Doan, division head of the Humanities, Social Sciences & Education and Business libraries. “The convenience of having ITaP assistance available within the HSSE Library will enhance the excellent customer service we seek to provide and represents a significant step toward the libraries’ strategic goal of establishing productive collaborations with units across campus to better meet changing curricula and student learning needs.”

ITaP Shopping Offline, a computer-vendor showcase, remains in Room G65 and Software Loan Distribution has moved to the 5th floor reception area of Young Hall. Both are open Monday through Friday, from 8 a.m. until 5 p.m.

Writer: Jade Case, IT technical writer, ITaP, (765) 496-3152, cloudj@purdue.edu

Sources: Dwight Snethen, director of customer service, IT service management and quality assurance, 765-496-1035, dsnethen@purdue.edu

Tomalee Doan, division head of the Humanities, Social Sciences & Education and Business libraries, 765-494-2920, tdoan@purdue.edu

Last updated: July 26, 2012