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Training

End-user training is available in our Training Facility for Single-line or Multi-line telephone features and voice mail. On site training of large groups, or one person in your department is also available. For training information contact Sara Best at 61968 or scbest@purdue.edu

Single line and multi-line telephone feature training
  • Group or individualized
  • New staff/new phone style
  • Existing staff/refresher and new features
  • At customer location or over the phone
  • Departmental training in our facility provides for group interaction
TDC - Telecommunications Department Coordinator
  • Targets the staff person most responsible for interacting with Telephone Services
  • Acquaints TDC with services and equipment available from Telephone Services
  • Assists TDC with the process of ordering services
  • TDC's receive regular updates on new features, services, equipment
Customer Service/Telephone Etiquette
  • Tone of Voice—Vocal Attitude
  • Body Language
  • Word/Phrase Selection
  • Angry Callers
  • Message Taking
  • Customized as requested for departmental focus
ACD - Automatic Call Distribution
  • Applications: call centers, large volume areas
  • Basics of operating ACD set
  • Statistics and reporting overview
  • Specialized ACD features
  • Supervisory functions
Voice Mail
  • Setup of new mailbox
  • Revert options
  • Message retrieval/disposal
  • Conditional Greetings
  • Tree/Menu options