Telecommunications
Policies
Electronic Device and Service Procedural GuidelinesServices
Staff Telephones Staff Cellular Phones and Cellular/Blackberry Devices Staff Auxiliary Services Operator Services Student Phone Services and Student User GuidesRates for Staff Services
Monthly Telephone Line Service Cellular and Blackberry Plans Auxilary Equipment / Services Rates Long Distance RatesSupport
Telecommunication Staff Staff User Guides Dialing Instructions Frequently Asked Questions FeedbackWeb Services
Web Service Request Form Become An Authorized User Check Department Billing Purdue Phone RepairTraining
End-user training is available in our Training Facility for Single-line or Multi-line telephone features and voice mail. On site training of large groups, or one person in your department is also available. For training information contact Sara Best at 61968 or scbest@purdue.edu
Single line and multi-line telephone feature training- Group or individualized
- New staff/new phone style
- Existing staff/refresher and new features
- At customer location or over the phone
- Departmental training in our facility provides for group interaction
- Targets the staff person most responsible for interacting with Telephone Services
- Acquaints TDC with services and equipment available from Telephone Services
- Assists TDC with the process of ordering services
- TDC's receive regular updates on new features, services, equipment
- Tone of Voice—Vocal Attitude
- Body Language
- Word/Phrase Selection
- Angry Callers
- Message Taking
- Customized as requested for departmental focus
- Applications: call centers, large volume areas
- Basics of operating ACD set
- Statistics and reporting overview
- Specialized ACD features
- Supervisory functions
- Setup of new mailbox
- Revert options
- Message retrieval/disposal
- Conditional Greetings
- Tree/Menu options