Frequently Asked Questions

Billing Questions

Telephone Department billings are available on PageCenter. If you do not find your department's billing on PageCenter, please contact your department's Business Office.

"MONTHLY"

Supplemental Billing- Non-recurring and recurring charges, as a result of a Purdue Telecommunications Service Request submitted to Telephone Department for change(s) on existing service and/or to add new telephone or data services. Recurring charges are pro-rated to the end of the fiscal year.


The Supplemental statement posts to PageCenter/Ledger each month and is identified by a Document number that should be referenced when inquiring about charges. The Document Number for the Supplemental begins with '78' and includes the month, day and year (example: "78MMDDY = 7802141). The sequence of numbers following the Document Number represents date the bill was sent to PageCenter/ Ledger.

Toll Bill- charges for usage on Cellular bills and long distance calls made with Authorization Codes (MERS) and Calling Cards. Toll and cellular usage charges bill in arrears.


The Toll statement posts to PageCenter/Ledger each month and is identified by a Document number that should be referenced when inquiring about charges. The Document Number for the Toll Bill begins with '74' and includes the month, day and year (example: "74MMDDY = 7402141). The sequence of numbers following the Document Number represents date the bill was sent to PageCenter/ Ledger.

Exception: Some long distance calls may be billed by Intramural, with supporting data, that's sent directly to the Department.

"PRELIMINARY AND ANNUAL BILL"

Annual Equipment Billing- Recurring charges for telephone and data services for the fiscal year.


Each May, the Telephone Department generates a "Preliminary Annual Bill" that's provided to all departments for auditing purposes. The Preliminary Annual Bill can be found on PageCenter with the filename: "Telephone Reports: Annual Billing-Review 2001."


Each department should verify that charges and account numbers for their department are correct. After the department has audited their billing and, if necessary, submitted the proper request for changes to the Telephone Department, the Preliminary Annual Bill is re-processed and posted as the Annual Bill.


The Document Number for the Preliminary Annual Bill begins with '78' and includes the month, day and year (example: "78MMDDY = 7802141). The sequence of numbers following the Document Number represents the date the bill was sent to PageCenter/ Ledger. A memo with the deadline for submitting changes to our department is sent to all Business Offices. Requests for changes submitted after the deadline may not appear on the Annual Bill.

Submitting Changes on Preliminary Annual Bill

• Make corrections/changes on a printed copy of the preliminary annual bill in "RED" ink; include the name and phone number of the person requesting changes.



• "Mail" your request to: Annual Bill Changes, Telephone Dept., TEL Bldg. Please do NOT fax your changes. Our fax machine only prints in black and white, so changes aren't easily identified.



• If equipment/software should be billing to a different department's account number, a letter of approval from the Department to pickup the billing is required to authorize the change.



• If equipment removals are needed, a "Purdue Telecommunications Service Request form should be submitted separately. If you are not an Authorized user please contact your Business Office.

The "Annual Bill" will be posted in July with filename: "Telephone Reports: Annual Billing 2001."

Questions regarding Federal funds: 340-369; 440-469; 500-649, should be directed to the Costing Office.

Data connection billing questions should be directed to ITaP@purdue.edu.