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IT Service Management
| Introductory Remedy Showcase | |
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Intended Audience:
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High level demonstration of Remedy 7.x |
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Prerequisite Skills:
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No prerequisite required. |
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Course Description:
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The Remedy Showcase is a high level overview of the new Remedy system and is intended for management staff who may use Remedy and/or have staff that use Remedy for incident tracking. |
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Current Offerings:
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There are no courses scheduled at this time. |
| Remedy: In-depth Training, hands on | |
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Intended Audience:
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Beginner and novice level users of Remedy |
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Prerequisite Skills:
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No prerequisites. |
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Course Description:
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This course will walk a user through the incident management process using Remedy 7.x. |
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Current Offerings:
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There are no courses scheduled at this time. |
| Remedy: What's new and Different, hands on | |
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Intended Audience:
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Current |
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Prerequisite Skills:
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No prerequisites. |
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Course Description:
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This course will focus on what is new and different in Remedy 7.x with hands on opportunities to work these new and different features. |
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Current Offerings:
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There are no courses scheduled at this time. |
| Right Answers Training | |
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Intended Audience:
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IT Support Staff |
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Prerequisite Skills:
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None |
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Course Description:
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Demonstration of the Right Answers Unified Knowledge Suite integrated with Purdue Remedy environment. This would be of interest to anyone wishing to understand what Knowledge Management and User Self Service could do for their departments. |
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Current Offerings:
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There are no courses scheduled at this time. |