Cooperative Services - Desktop Support
ITaP established Cooperative Services Desktop Support (CSDS) in 2011, combining five existing desktop support groups with the ITaP Customer Service Center to provide faculty, students and staff with a professional technical support center and stable computing environment.
A model using a standard desktop or laptop was designed to provide a cost-effective support setup (applied as well in conference rooms and testing centers) with additional add-ons to enable CSDS customers to meet the needs of their positions while striving to keep support costs to departments and the University in line.
CSDS strives for the highest quality service, with a targeted first-call resolution 80 percent of the time. Equipment and software is installed, managed and upgraded using best practices to deliver stable, secure computing solutions.
As new business needs are identified beyond the standard support model, CSDS service managers work with their assigned areas to better understand business need, suggest viable alternatives, explain any additional support costs that may apply, and provide guidance on submitting a business case justification for requests outside of the standard support model.
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How do I request support?
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4-4000, Press 1 for CSDS Support.
765-494-4000 (off campus)
Full-time, knowledgeable staff members are available to help answer your questions, resolve your issues and fulfill service requests. These professionals may remote control your machine to solve your technical issue quickly. Our goal is first contact resolution, but we will seamlessly escalate your support request through our ticketing system if necessary.
Emailed support requests will be logged in our ticketing system and assigned to the appropriate team.
Requests for equipment, applications or account maintenance must be submitted by your Departmental Computing Liaison (DCL) (formerly known as Technical Coordinator) or other Approved Person via the Footprints ticketing system. The DCL will need to use their DCL Footprints account (not their career account) to access the DCL template in Footprints.