Email Migration FAQ

Please note that this list may be expanded periodically.

  1. I need to modify my mobile device settings now that my email has moved - how do I do this?
  2. I am getting multiple login prompts in Outlook - what do I do?
  3. I now have legitimate email going to my Junk Email folder - how do I disable Junk filtering?

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I need to modify my mobile device settings now that my email has moved - how do I do this?

We have found that the quickest and easiest option on a mobile device, whether Apple or Android, is to delete your existing account and recreate it as if the device were new.  You will set it up as an Exchange account and use the following information:

  • Server: outlook.office365.com
  • Login: (your Purdue email address)



I am getting multiple login prompts in Outlook - what do I do?

  1. For the first prompt, you will want to enter your email address (username@purdue.edu) and your password
  2. Subsequent prompts will likely require onepurdue\username - this is because Outlook is accessing resources such as shared calendars or public folders that are still on campus



I now have legitimate email going to my Junk Email folder - how do I disable Junk filtering?

  1. Log into OWA (https://outlook.office365.com)
  2. Click on an email message (it doesn't matter which one)
  3. Click the 'Sweep' button on the menu at the top of your email area
  4. Click the 'View rules' link in the lower left corner
  5. In the list of options, Click the Accounts one with an arrow to its left
  6. Click the 'Block or allow' option
  7. At the top of this 'Block or allow' settings page, click "Don't move email to my Junk Email folder"
  8. Click Save near the top of the page
  9. Click the blue Options with the back arrow to its left in the upper left corner to return to email

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