ITaP Customer Service Center

The primary goal of the ITaP Customer Service Center is to serve as the first point of contact for students, faculty, staff and others seeking assistance with ITaP Services. The staff at the ITaP Customer Service Center will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. The mission of the ITaP Customer Service Center is to provide the Purdue community with quality solutions to issues involving ITaP resources through teamwork and collaboration with our campus IT partners.

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Contact or Visit Us

By Phone:  765-494-4000 (44000 when dialing from a campus phone)

By Email:

Self-help Knowledge Base:

Walk-in help and BoilerKey tokens are available at the ITaP Labs Help Desk on the first and second floor of the Wilmeth Active Learning Center (WALC) and on the main floor of the Hicks Undergraduate Library (HIKS).  Walk-in help hours will be the following for both locations:

  • Monday - Thursday:  8:00am to midnight
  • Friday:  8:00am to 6:00pm
  • Saturday:  9:00am to 6:00pm
  • Sunday:  11:00am to midnight


Hours of Operation

The ITaP Customer Service Center is available by phone and by email 24 hours a day, 7 days a week*.



*The CSC is closed during University holidays.