ITaP Customer Service Center

The primary goal of the ITaP Customer Service Center is to serve as the first point of contact for students, faculty, staff and others seeking assistance with ITaP Services. The staff at the ITaP Customer Service Center will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. The mission of the ITaP Customer Service Center is to provide the Purdue community with quality solutions to issues involving ITaP resources through teamwork and collaboration with our campus IT partners.

Get regular updates on Purdue IT news and deals on hardware and software by following @PurdueIT on Facebook and Twitter and on Instagram @Purdue_IT.

Visit our pop-up help tents in August

ITaP customer service representatives will be helping students, faculty and staff in a rotating series of pop-up help tents around campus every day from Friday, Aug. 16, to Friday, Aug. 23.

The daily schedule for the help tents is:

  • 8 a.m. to 12:30 p.m. Aug. 16 and Aug. 19-23 outside Class of 1950 Lecture Hall (CL50) and Lilly Hall (LILY)
  • 1:30 to 6 p.m. Aug. 16 and Aug. 19-23 outside Beering Hall (BRNG)
  • 1:30 to 6 p.m. Aug. 16 outside Wilmeth Active Learning Center (WALC) and Aug. 19-23 at the Bell Tower
  • Noon to 3 p.m. Aug. 17 and 18 outside CL50 and LILY and 3 to 6 p.m. outside BRNG and WALC.

Help desks also will be available from 8 a.m. to 8 p.m. Aug. 12 and 13 in the main offices of the Harrison and Owen residence halls.

Contact or Visit Us

By Phone:  765-494-4000 (44000 when dialing from a campus phone)

By Email:  itap@purdue.edu

Self-help Knowledge Base:  http://www.purdue.edu/goldanswers

In Person
Our walk-up help desks are located:

  • On the main floor of the Humanities, Social Science, and Education Library (HSSE) in the Stewart Center, Room 135 (door under the mural).
  • At the first floor information desk in the Wilmeth Active Learning Center (WALC).

Summer Hours of Operation

The ITaP Customer Service center is available by phone and by email 24 hours a day, 7 days a week.

Our permanent walk-up locations are available:

Monday through Friday
9 a.m. to 6 p.m.

Saturday (WALC only)
1 p.m. to 5 p.m.

Sunday
1 p.m. to 6 p.m.

Purdue University, 610 Purdue Mall, West Lafayette, IN 47907, (765) 494-4600

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