ITaP Customer Service Center

The primary goal of the ITaP Customer Service Center is to serve as the first point of contact for students, faculty, staff and others seeking assistance with ITaP Services. The staff at the ITaP Customer Service Center will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. The mission of the ITaP Customer Service Center is to provide the Purdue community with quality solutions to issues involving ITaP resources through teamwork and collaboration with our campus IT partners.

Contact or Visit Us

By Phone:  765-49-44000

By Email:  itap@purdue.edu

Self-help Knowledge Base:  http://www.purdue.edu/goldanswers

In Person
Our walk-up help desks are located:

  • On the main floor of the Humanities, Social Science, and Education Library (HSSE) in the Stewart Center, Room 135 (door under the mural).
  • At the first floor information desk in the Wilmeth Active Learning Center (WALC).

Hours of Operation

The ITaP Customer Service center is available by phone and by email 24 hours a day, 7 days a week.

Our walk-up locations are available:

Monday through Thursday
9 a.m. to 8 p.m.

Friday
9 a.m. to 6 p.m.

Saturday
1 p.m. to 5 p.m.

Sunday
1:00 p.m. to 6 p.m.

Get regular updates on Purdue IT news and deals on hardware and software by following @PurdueIT on Facebook and Twitter and on Instagram @Purdue_IT.

Purdue University, 610 Purdue Mall, West Lafayette, IN 47907, (765) 494-4600

© 2015 Purdue University | An equal access/equal opportunity university | Copyright Complaints | Maintained by ITaP

Trouble with this page? Disability-related accessibility issue? Please contact ITaP at itap@purdue.edu.