ITaP tools and tips to help faculty and staff choose the right technology for the job when working online

Have a problem or question not covered here? Visit the ITaP Known Issues List.

FAQ

ITaP Help

Faculty, students and staff who need assistance from ITaP can email itap@purdue.edu or call 765-494-4000. Help also is available on the web through Purdue’s GoldAnswers knowledge base, www.purdue.edu/goldanswers.

  • Information about interruptions in ITaP services can be found on the ITaP homepage, itap.purdue.edu.
  • Walk-in help will be available in the Hicks Undergraduate Library (HIKS) from 8 a.m. to 5 p.m. and the Wilmeth Active Learning Center (WALC) from 8 a.m. to 11 p.m. the weeks of March 16, 23 and 30. The help desk in the Humanities, Social Sciences and Education (HSSE) Library is closed until further notice.

ITaP Computer Labs

  • The lab in the Hicks Undergraduate Library (HIKS) is open from 8 a.m. to 5 p.m. Monday through Friday during the summer.
  • All other general use student computer labs are closed.

Online Meetings

WebEx is the Purdue’s supported meeting collaboration tool.

Note: If you are an instructor, Teaching and Learning Technologies recommends against using WebEx for instructional delivery. Visit https://www.purdue.edu/innovativelearning/teaching-remotely/ regarding other options for online instructional delivery.

  • The URL is https://purdue.webex.com.
  • All faculty and staff have host accounts and can host up to a 1,000 participants, which includes web and phone meeting capability with breakout rooms for training meetings offering such features as discussions, virtual hand-raising and polls.
  • Participants can be students.
  • Students can host meetings with up to eight participants by visiting https://purdue-student.webex.com.
  • The preferred audio method is computer audio (the University pays a per minute per participant cost when using the phone-in method).
  • Teleconferencing – phone support – is not available for student meetings.
  • If you are an RA or a TA, you will need to fill out a form to gain temporary access similar to faculty and staff access. You can access this form at https://purdue.ca1.qualtrics.com/jfe/form/SV_0VqgWMFG08Pmy5n
  • RAs and TAs will not be able to create meetings with teleconferencing by phone.
  • A WebEx mobile app is available to both faculty and students through online app stores for Apple and Android. It works well for participants but some meeting host features are unavailable in the mobile version.
  • Here is a WebEx getting started guide: https://help.webex.com/en-us/nrebr3c/Get-Started-with-Cisco-Webex-Meetings-for-Hosts. For more information on using WebEx and other teleconferencing tools securely see: https://www.itap.purdue.edu/newsroom/200402-WebEx-Tips-For-Security.html.
  • Skype for Business is an alternative light-duty conferencing tool. 

VPN

A Virtual Private Network (VPN) provides a secure connection from your laptop or desktop to systems on campus.

  • Not all on-campus resources require a VPN connection, email for example. Examples of on-campus resources that require VPN include personal and shared network storage drives and advanced resources in SAP, typically accessed by staff in finance and business offices.
  • During times when faculty and staff are asked to work from home, VPN should be used only when needed and disconnected when not needed to help prevent overloading of the VPN system.
  • Cisco AnyConnect software for establishing a VPN with Purdue is available for download on Purdue’s Community Hub at https://communityhub.purdue.edu/storefront/browse/securitysoftware.
  • To meet the needs of the campus community as more people work remotely, the current VPN service has been increased to accommodate 20,000 connections. To do that, a new VPN was added. The new VPN is named webvpn2.purdue.edu. Note: users should try to use the VPN named webvpn.purdue.edu if webvpn2.purdue.edu doesn't work.
  • When you start a session, type webvpn2.purdue.edu into the Ready to connect box. The default, if any, may be webvpn.purdue.edu. You want webvpn2.purdue.edu. (See screenshots here.)
  • Sign in with your BoilerKey (pin,push) and a secure connection should be established. Note: the login box in AnyConnect will not look like the usual BoilerKey login box. Nonetheless, you need to enter your BoilerKey pin,push where it asks for a Password.
  • Most users are encouraged to use webvpn2.purdue.edu, but if you are connected to webvpn.purdue.edu already, you will be able to continue working until you switch.
  • To verify that your University-provided computer has VPN software installed, contact your campus unit’s IT support staff if it supports your computer. ITaP-supported computers generally have the VPN software installed already.
  • If your campus unit’s IT support staff supports your computer, you may need to ask it to install AnyConnect or reset the default server to webvpn2.purdue.edu.
  • If you are working from a personal computer you can download and install the Cisco AnyConnect software for personal machines from the Community Hub.
  • More information: visit Purdue’s GoldAnswers knowledge base, www.purdue.edu/goldanswers, and type 168490 into the SEARCH box.

Remote Desktop

Remote Desktop Protocol (RDP) can allow a user to connect with a work computer at Purdue and use it as if they were on campus.

  • RDP requires the user to establish a Virtual Private Network (VPN) connection first, before the remote desktop can be established. (For more information, see the VPN section above.)
  • Here is a list of RDP connection applications for a variety of devices – Windows, Apple and others – and how to get them. Note: Your Purdue computer must have remote desktop enabled to use these apps.
  • To verify that your University-provided computer has remote desktop enabled, contact your campus unit’s IT support staff if it supports your computer. ITaP-supported computers generally have remote desktop enabled already.
  • Some remote desktop applications have a setting to allow multiple monitors to be used. (In the Windows version, the setting is on the Display tab.)

Phone and voicemail

Voicemail can be accessed from off campus and phone calls set to forward to a mobile or other non-Purdue phone.

  • On-campus users can set phone and voicemail options by visiting the self-care portal at http://myphone.voip.purdue.edu. Note: to use the self-care portal from off campus, a Virtual Private Network (VPN) connection must be established. For more information, see the VPN section above.
  • At the self-care portal users can register their mobile phone and enable it to ring at the same time as their desk phone, among other things.
  • Instructors, please consider setting a greeting message on your voicemail noting your virtual office hours.

Research Computing

The security guidelines for research utilized on campus likewise need to be in place for remote work. Research teams for both controlled and fundamental research programs must consider the potential impact on security when working remotely. It is important to weigh whether sensitive information is involved in remote meetings, and to use appropriate tools to access and process data remotely. The following guidance documents can help.

Web Development

ITaP Web Services has created a resource for Purdue web developers working on their ITaP-hosted sites while away from campus. It breaks down what developers need to edit, publish, test and deploy their sites remotely, as well as troubleshooting tips.

Good to Know

  • Beware of COVID-19/coronavirus phishing email scams.
  • If you have not already done so, print outBoilerKey self-recovery codes. To do this, go to http://www.purdue.edu/boilerkey and click the manage button. Click the link labeled “Obtain a list of BoilerKey One-Time Use Backup Codes.” Follow the instructions, print out the codes, store them in a secure location or keep them with you. 

 For questions about other IT services, contact your campus unit's IT Support staff.

Last updated: April 9, 2020