SharePoint users migrated to BoilerAD need to follow special login procedures

SharePoint users will have trouble using the application while Purdue continues to migrate its computer systems to the new BoilerAD domain. ITaP has some instructions to help overcome the issue.

Users will know they are affected if they see a message “Sorry, you don’t have access to this page” on SharePoint sites to which they know they have access.  Some users may be able to log in, but may not have access to content that was previously accessible, or they may not have the ability to edit lists, libraries or pages.

Firefox works best with SharePoint, and ITaP suggests using this browser with all SharePoint sites if possible.  Some features, like “Open with Explorer” and “Export to Excel,” will still require Internet Explorer.

• Firefox browser users can find instructions for addressing the access problem by visiting Purdue's GoldAnswers knowledge base and typing 981312 in the SEARCH box.
• Internet Explorer users can find instructions for addressing the problem by visiting Purdue's GoldAnswers knowledge base and typing 981328 in the SEARCH box.
• Chrome users can find instructions for addressing the problem by visiting Purdue's GoldAnswers knowledge base and typing 1125166 in the SEARCH box.
• Safari users can find instructions for addressing the problem by visiting Purdue's GoldAnswers knowledge base and typing 1137822 in the SEARCH box.

Have questions? Contact itap@purdue.edu.

ITaP is migrating Purdue to the new BoilerAD (Active Directory) domain system and SharePoint may not properly recognize machines that have been moved to BoilerAD. This will be resolved in coming weeks when SharePoint moves to BoilerAD.

The current solution is to sign into SharePoint using Purdue’s old system, OnePurdue. ITaP will communicate to SharePoint users when they should begin using BoilerAD for logging into SharePoint instead.

Directory services on a computer network handle tasks such as security and authentication. OnePurdue was installed more than a decade ago and can no longer keep up with modern demands. BoilerAD gives Purdue an up-to-date directory service with capabilities for future growth.