Need tech support? ITaP’s help desk can assist you

Forgotten your password or having trouble connecting to the campus wireless network? The best way to get help with computer services on campus is to contact the ITaP Customer Service Center help desk.

“Our primary goal is to serve as the first point of contact for students, staff, faculty and others seeking assistance with ITaP services,” says Dan Rhine, service desk manager. “We are here to help. The ITaP Customer Service Center has multiple resources at our disposal and if you have a question we cannot answer directly, know that we will get you to the person who can.”

Whether you need help resetting your password or connecting to Purdue Air Link (PAL), you can get one-on-one help by phone at (765) 494-4000 or email at itap@purdue.edu. Be sure to include your first and last names with your request, a valid phone number, your Purdue user name and a description of the problem.

Walk-in service also is available in person from the ITaP help desk, located in the Stewart Center on the main floor of the Humanities, Social Science and Education (HSSE) Library, under the mural. The help desk is open from 7 a.m. to 8 p.m. Mondays through Thursdays, 7 a.m. to 6 p.m. Fridays, 11 a.m. to 5 p.m. Saturdays and 1 to 6 p.m. Sundays.

After hours you can help yourself by going to ITaP’s searchable knowledge base, GoldAnswers, which contains thousands of articles, many of them Purdue specific, offering definitions of technical terms, step-by-step instructions for solving common problems and troubleshooting tips.

Want to leave feedback? Surveys are sent out to select customers when request are resolved, with all responses reviewed by management. Whether positive or negative, an ITaP staff member will follow up to help improve the support system.

More information: http://www.itap.purdue.edu/help/index.html

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Writer: Jade Case, IT technical writer, Information Technology at Purdue (ITaP), (765) 496-3152, cloudj@purdue.edu

Source: Dan Rhine, service desk manager, Information Technology at Purdue (ITaP), (765) 494-3808, rhine@purdue.edu

Last updated: August 25, 2016

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