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5wirelesstipsFive ways you can improve Purdue’s wireless system

Purdue’s wireless system PAL is one of the most used information technology services on campus, and ITaP is constantly working to improve it. Students, faculty and staff can help.

James Wininger, ITaP’s manager of networks, says wireless access has become a necessary part of life at Purdue. From education to entertainment, PAL provides access to the services that students, faculty and staff want and need, says Wininger.

“ITaP wants to provide the best possible wireless experience,” says Wininger. “Our student community is the biggest part of the PAL customer base and students are our best eyes and ears. We want to hear from them where there are problems so that we can make improvements where necessary.”

Here are five ways to get involved in improving the wireless experience on campus:

  1. Report poor service
    By reporting wireless issues to the ITaP help desk, you’re notifying ITaP’s networking team. The networking team can then determine if it’s an issue with coverage, failing hardware or other problems with the service and address the situation. Please be sure to include your location (building, floor and room number), your name, email, and phone number, as well as date and time you experienced the issue. One-on-one help is available by phone at (765) 494-4000 (4-4000 on campus) or email at itap@purdue.edu. You can also visit ITaP’s walk-in help desk, located in the Stewart Center on the main floor of the Humanities, Social Sciences and Education (HSSE) Library, under the mural.

  2. Check for updates
    Installing available updates for your devices could result in improved wireless performance. Device manufacturers periodically release wireless software that has been updated to provide better service than older versions.

  3. Avoid interference
    Everyday devices can interfere with wireless performance: microwave ovens, cordless phones and even gaming console controllers. If you experience poor wireless performance but have mostly full signal bars, check for nearby sources of interference. Also, disable any Bluetooth devices you have.

  4. Wait a moment, or two
    Many mobile devices are preconfigured to put wireless into sleep mode when the screen is not active. When you turn the device on, it might take a moment for it to reconnect to PAL. Depending on your device, you may be able to turn off that feature, but battery performance would be impacted.

  5. Put devices into airplane mode when changing your password
    Password changes can lead to locked accounts if you don’t update your device settings fast enough. To avoid having to unlock your account, put all your mobile devices into airplane mode, change your password, then change the settings for your accounts on your mobile devices before reconnecting to PAL. 

Writer: Jade Case, IT technical writer, Information Technology at Purdue (ITaP), 765-496-3152, cloudj@purdue.edu

Last updated: Nov. 8, 2016