New Purdue email scanning system designed to reduce spam and phishing emails

Purdue will be changing to a new spam and phishing system that will scan all email starting on Thursday, June 29, 2017. The new system is designed to offer greater protection for incoming and outgoing email for faculty, staff and students.

With the implementation of the new system, the daily list of quarantined email that users have been accustomed to receiving will change. While the look is different, the purpose remains the same. Users need to review the digest, even if they never looked at the old version, for any legitimate email that was labeled as spam, and then release those emails. The digest message should arrive with the subject line “Spam Quarantine Notification.”

The new system also makes it easy to "safelist" senders whose email gets caught mistakenly so the scanning system doesn't quarantine mail from them in the future.

For more information and assistance, contact Tech Support at the ITaP Customer Service Center by calling 49-44000 or emailing itap@purdue.edu.

For information on how to navigate the new scanning system you can refer to these troubleshooting articles in GoldAnswers, Purdue’s online knowledgebase:

“We know junk email rates with death and taxes on the inevitability scale,” says Gerry McCartney, vice president for information technology and chief information officer. “This new system should help by better intercepting phishing and spam messages before they ever hit Purdue inboxes.”

The automated scanning of email, while generally accurate in identifying and halting illegitimate mail, could occasionally catch legitimate messages. That’s why users should check the quarantined digest email daily to make sure a message wasn't captured incorrectly.

Writer: Kirsten Gibson, technology writer, Information Technology at Purdue (ITaP), 765-494-8190, gibson33@purdue.edu

Last updated: June 22, 2017

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