Avoid missing emails you may actually want — review, release, safelist

Faculty, staff and students need to keep three words in mind where Purdue’s new email scanning system is concerned — review, release and safelist.

That’s because the new scanning system, which ITaP implemented over the summer, gives everyone a say in whether bulk email makes it directly into their inboxes.

This includes messages from campus organizations that do email marketing to the Purdue community, such as Purdue Athletics and Convocations. Their messages may be captured and quarantined by the new system. However, the system makes it easy to release emails that you want to your inbox. It also is simple to "safelist" messages from an organization whose communications you want to be delivered automatically in the future, without being quarantined.

Review SPAM Quarantine emails, release emails you want, safest senders whose mail you want.To see and release messages, you need to check the Spam Quarantine Notification emails you should receive from Cisco Quarantine daily. (Once-a-day quarantine digests are a recent feature since the tool is now able to keep up with the amount of email being processed.) If you see a message you want, click on the Release link next to it in the quarantine email. This sends the message to your inbox.

Clicking the Release link also takes you to a web page where you can click the Add Sender to Safelist button to safelist emails from that sender for future delivery.

In addition, you can add a person or organization to your safelist by clicking the "your email quarantine" link atop any quarantine message and choosing Options and Safelist from the pull-down menu on the right of the resulting web page. In the safelist box that appears, enter the sender’s email address, for example john@purdue.edu or convocations@purdue.edu, and click the Add to List button. If you safelist purdue.edu, it covers all senders with a purdue.edu address.

The new scanning system drastically reduces the amount of junk email Purdue users see. In its first month of operation it stopped delivery of more than 118 million messages from known junk email sources. It also quarantined nearly 9 million obvious marketing pitches and other bulk emails.

More importantly, it halted more than 3.2 million spam messages, more than 2,400 carrying computer viruses and more than 2,500 with other kinds of malicious software included. It also stopped more than 152,000 emails containing links to malicious websites.

“We’ve also had zero Purdue accounts compromised by mail flowing through the new scanning system,” says Greg Hedrick, Purdue’s chief information security officer. “That significantly reduces the threat of Purdue account information being used for identity theft or to send spam, which can cost an employee or student whose account information is stolen and damage the University’s reputation.”

While ITaP continues to tune the new system so it fits Purdue’s needs even better, the response from users so far has been positive.

“I’m glad I get to control over what comes into my inbox and what stays out,” says Lauren Bruce, marketing and communications manager for the Purdue Veterinary Teaching Hospital. “Less time spent wading through spam emails means I’m able to get more done during the day.”

For more information about Purdue’s new email scanning system, see ITaP’s FAQ. Questions: contact itap@purdue.edu or 49-44000.

Writer: Greg Kline, science and technology writer, Information Technology at Purdue (ITaP), 765-494-8167, gkline@purdue.edu.

Last updated: August 7, 2017

Purdue University, 610 Purdue Mall, West Lafayette, IN 47907, (765) 494-4600

© 2015 Purdue University | An equal access/equal opportunity university | Copyright Complaints | Maintained by ITaP

Trouble with this page? Disability-related accessibility issue? Please contact ITaP at itap@purdue.edu.