FAQ

In order to assist you with the VoIP phone system, we have addressed several Frequently Asked Questions (FAQ) below.

  • Press the Messages or button on your phone.
  • Enter the default PIN 12345, then press #.
  • The Welcome tutorial will start. Record first/last name. Press #.
  • Use the standard greeting with your name, or personalize by pressing 1 to record a greeting, then # to save.
  • Change your PIN, confirm and Press #.
  • Remain on the line until you hear that you have finished enrollment.
  • Press the Messages  or  button on your phone.
  • From the main menu, press option 4
  • Then press option 5 for alternate contact numbers
  • Follow the instructions to edit the transfer number for the ‘0’ key
  • When prompted for the transfer number, enter the 10 digit number.  For example, 7654944444
  • The data cord runs from the pic in the wall to the network connection on the back of the phone.
  • The computer cord plugs into the computer port on the back of the phone. See diagram:

Diagram showing the connection between Wall Data Port to Phone to Computer

  • With the call live on your line (not on hold), press the Transfer button.
  • Enter the transfer recipient's phone number.
  • Press the Transfer button or the Transfer soft key (before or after the recipient answers).

To forward calls on your primary line to another number, perform the following procedure:

  • Press the Forward All soft key.
  • Enter a phone number or 4-5111 to forward all calls to your voicemail.
  • Look for confirmation of the forward on your phone display.
  • To cancel call forwarding, press Forward Off.

Note: If you forward to the 5 digit extension of someone else, if that person does not answer, it will go back into the original called party's voicemail.  If you want the caller to go to the voicemail box of the person you are forwarding the call to, you need to press Forward All, then the # sign, then the 5 digit extension. 

Call forwarding can also be set up in the Self Care Portal. If a login is requested, use your career account. If you are off campus, the Purdue VPN is required in order to access this site.

To set up your phone to forward all incoming calls to another number, perform the following procedure:

  • Click the Phones tab.
  • In the left navigation pane, click Call Forwarding.
    • Click the phone number on which you want to set up call forwarding.
    • Click the Forward Calls To: check box.

Image explaining how to forward internal busy or no answer calls

  • From the dropdown list, select Voicemail OR select Add a New Number to enter an alternate number. When entering a new number, remember to enter the number exactly how you would dial it from your desk phone.
  • Click Save.

To program call forwarding due to a busy signal or no answer on your VoIP phone, perform the following procedure on the Self Care Portal. If you are off campus, the Purdue VPN is required in order to access this site.

  • Click the Phones tab.
  • In the left navigation pane, click Call Forwarding.
    • Click the phone number on which you want to set up call forwarding.
    • Click Advanced Calling Rules.
    • From the dropdown list, select Voicemail or select Add a New Number to enter an alternate number. When entering a new number, remember to enter the number exactly how you would dial it from your desk phone.
    • Click Save.

Image explaining how to forward internal busy or no answer calls

Image explaining how to forward external busy or no answer calls

Advanced call forwarding can also be set up in the Self Care Portal (If you are off campus, the Purdue VPN is required in order to access this site). If requested for a login, use your career account.

  • Press the Hold or button.
  • Hang up the handset or place the handset down.
  • The hold icon will appear next to the call in the display of your phone as an indication that the call is on hold.
  • To return to the call, press the flashing green line button, Resume button or Hold button.
  • Go to the Phone Self Care Portal (If you are off campus, the Purdue VPN is required in order to access this site).
  • On the left of the page, click on Phone Settings.
  • Click on Speed Dial Numbers.
  • Click on Add New Speed Dial.
  • Fill in Add Speed Dial box as below:
    • Number/URL: Phone number of the speed dial to be added.
    • Label (Description): Desired name for speed dial.
    • Speed Dial: Put in the next speed dial number that is available. Refer to list for existing speed dials.
    • Click Save.

Note: If you have any blank keys on your phone, the first speed dials will display on those keys. Any speed dials past three will not be displayed on the phone and will need to be noted for future reference.

For Cisco 7841:

  • Leave your phone on the hook.
  • Click on desired speed dial number.
  • Click on Speed Dial soft key.

Or, for your first six pre-entered speed dials:

  • Click the Down(arrow) button.
  • Scroll down to the desired entry.
  • Click on the call softkey to dial.

For Cisco 88xx:

  • Leave your phone on the hook.
  • Type in the two digit speed dial number.
  • Click the bottom right softkey below the screen.
  • Click on the Speed Dial softkey to dial.

Use the Unified Communications Self Care Portal (If you are off campus, the Purdue VPN is required in order to access this site). Go to the Set Up Additional Phone instructions section.

  • Click the Phones tab.
  • In the left navigation pane, click My Phones.
  • Under Additional Phones, click the Add New icon. The Add a New Additional Phone window displays.
    • Enter the phone number and a description for your phone. All phone numbers should be entered in the 10-digit format for both local and long-distance numbers.
  • Optional: If this phone is a mobile phone, check the Enable Move to Mobile checkbox. Enabling this setting will allow you to transfer your call from your VoIP phone to your additional (mobile) phone.
  • Optional: Check the Enable Single Number Reach check box. Enabling this setting will simultaneously ring your additional phone (mobile phone) when your VoIP phone is called.
    • Check each phone line that you want to ring when your company phone rings.
    • Click Save.

Note: When you answer a call on your additional phone that was originally placed to your Purdue phone number, you can transfer your call back to your office phone by simply hanging up the call on your additional phone. After you hang up the call, you have 10 seconds to pick the call up on your office phone by pressing the line key that holds the call.

For additional phones with Single Number Reach enabled, a ring schedule allows you to dictate the days and times when the additional phone can be dialed. To set up a ring schedule, perform the following procedure on the Self Care Portal (If you are off campus, the Purdue VPN is required in order to access this site).

  • Click the Phones tab.
  • In the left navigation pane, click My Phones.
    • Click the Additional Settings icon for the phone on which you want to add a ring schedule.
    • Click Edit.
    • Click Create a Schedule for This Assignment.
      • Complete the fields in the Add a New Schedule window to create a ring schedule.
      • Click Save.

Note: You would not be setting up a schedule without first setting up your cell phone for single number reach.

  • Start with a connected call that is not on hold.
  • Press the Conference button .
  • Enter the phone number for the party you want to add.
  • Wait for party to answer (or skip directly to the next step while call is ringing).
  • Press the Conference button or the Conference soft key.

Note: To add additional participants (up to eight total participants), repeat these steps.

  • Press the Applications button.
  • Select Preferences (use the navigation bar and button to scroll and select).
  • Select Wallpaper (or Line if applicable).
  • Scroll through wallpaper options. Press Preview to view, Set to select.
  • Press the Applications button.
  • Select Preferences (use the navigation bar and button to scroll and select).
  • Select Ringtone (or Line if applicable).
  • Scroll through ringtone options. Press Play to hear ringtone, Set to select.
The new video phone is the Cisco 8865.  These phones are available based on individual request at a cost of $385 (subect to change at time of purchase).  Please note that the video function will require the other party have a video enabled device.  Please submit a Risque voice ticket to request this model of phone.
A number of users were previously issued Cisco 8945 phones that had video capabilities.  These phones are end of sale and unavailable from Cisco.  The standard desk VoIP phones are the Cisco 7841 and Cisco 8841 which do not support video services.  In the future, the remaining Cisco 8945 phones will be replaced.

Not all existing headsets will work on the VoIP phones. 

Headsets that will most likely work are typically powered & look like the ones below.

ororor           or      

These will typically have a switch on the base station thats need to be adjusted for the headset to work with the new phone.  Please see examples below.

  • The compatibility setting of "1" is set at the factory to work with most phones.  However, if you do not hear a dial tone, if either or the recipient is having trouble hearing, or if you expenience buzzing/hissing, please follow the directions below.
    •                
    • If you cannot hear a dial tone through your headset, use a coin or small screwdriver to turn the telephone configuration dial until you can.  Make sure that a number is aligned with the position indicator.
    • Place a call to someone you know.  While speaking, turn the configuration dial through the four positions.  Select the position that provides the best sound quality for both you and the recipient.
  • Below is an image from the bottom of the base unit, showing the configuration switch that may need adjusted to get dial tone when connecting a CS540 to a Cisco phone.
    • Check Configuration and Make a Test Call
      • If your desk phone has a volume control set it to mid-range.
      • Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume also.
        • listening volume dial ( ) = 2 and speaking volume dial ( ) = 2
        • configuration switch = A
        • desk phone volume = mid-range
      • Remove the handset from desk phone cradle.
      • While wearing your headset, press the call control button on the headset.
      • If you do not hear a dial tone, adjust the configuration switch (A-G) until you do.

 

Headsets that won’t work, or will need a new adapter typically look like the image below (typically non-powered headsets without a base station).

or

These headsets typically need a new adapter cable that looks like the image below.

Note: Purdue Telephone Office does not supply or support headsets. Check with your business office to order new headsets or accessories.

*Please be sure to login to Gov Connection for the best price.

Wireless:

Wired: