Whether you email or call, our Tier 1 - Service Desk is your first point of contact with ESS.
Clerical staff manage the day to day business of ESS.
The Tier 2 Operations customer service oriented team will respond to incidents escalated by the service desk.
The Tier 3 Operations team provides a stable and secure computing environment for our customers. As departments engage new technologies for their business, we will collaborate with you and your vendor to ensure new systems integrate in our environment.
Relationship Managers work with their assigned areas to better understand business need, suggest viable alternatives, explain any additional support costs that may apply, and provide guidance on submitting a business case justification for requests outside of the standard support model.