ITaP updates and information for on-campus students

Things all students returning to campus this fall should know:  

Protect Purdue plan  

Have questions about Purdue’s response to COVID-19? The Protect Purdue website is the central location for information and resources to help protect our campus community.  

Protect Purdue Health Center  

The Protect Purdue Health Center (PPHC) is a dedicated center for West Lafayette campus students, faculty and staff. It will serve as the main point of contact for COVID-19 sampling, testing and quarantining on campus. The center is staffed 24 hours a day and anyone feeling ill or who has potentially been exposed to the virus should call the Purdue COVID-19 Information Center at 765-496-4636 or toll-free at 1-833-571-1043. 

Campus Map  

searchable map of campus, including information about parking, residence halls and academic buildings.  


BoilerKey, Purdue’s version of two-factor authentication, improves the security of protected computer systems and personal data. Most students need to use BoilerKey every day – it grants access to tools like Brightspace and My Purdue. 

Career Account and Password 

New students will receive instructions on activating their Purdue Career Account in their acceptance packet. If you have forgotten your password, follow the instructions found here 

Brightspace replaces Blackboard  

New for 2020, Purdue no longer uses the Blackboard Learn management system and has switched to using the D2L Brightspace system.  

  • To log in to Brightspace: 
  • Have questions about using Brightspace? Use the “Help” function within Brightspace to search for videos and tutorials designed to help students navigate the new platform.  

BoilerCast lecture videos

Many courses use the BoilerCast lecture capture system to livestream or record in-class lectures. Your instructor should provide a link to view their videos, typically via Brightspace.  To access BoilerCast videos in Brightspace, click on the “Course Tools” tab and then select “Kaltura Media Gallery.” (Instructions with images available here.)

Some BoilerCast users have reported issues viewing videos; users should try switching web browsers (Safari reportedly causes the most problems; Firefox may be best option).

Tech support 

  • Students can receive 24/7* tech support by emailing or calling 765-494-4000 (ITaP customer service center is closed during University holidays) 
  • Walk-in help is available at the help desk on the first floor of the Wilmeth Active Learning Center (WALC) and on the main floor of the Hicks Undergraduate Library (HIKS). Walk-in help hours will be the following for both locations:  
    • Monday- Thursday: 8 a.m. to midnight. 
    • Friday: 8 a.m. to 6 p.m.  
    • Saturday: 9 a.m. to 6 p.m.  
    • Sunday: 11 a.m. to midnight.  

Connecting to ResNet 

Wi-Fi: PAL 3.0 

  • All students have access to Purdue Air Link (PAL) 3.0 using their Purdue user name and password.  Find more info here 
  • PAL 3.0 is available in all academic buildings, residence halls, dining halls and the Co-Rec. New for 2020, PAL 3.0 has been made available for use in the tents in use on campus for dinning, studying and teaching.  


Computer labs 


  • Printing is available on campus at more than 100 print stations locations in computer labs and residence halls. New for 2020, to reduce contact with shared surfaces, all printers will allow students to release print jobs hands-free. Instructions can be found at each printer, or follow the instructions found here 


  • Students can download Microsoft Office 365 to their personal devices for free, by following instructions found here 
  • Purdue negotiates the availability of several software packages for student installation on personally owned machines through University sponsorship or at a reduced cost. To learn more, visit the ITaP student software page  
  • Software Remote is a service provided by ITaP that allows students to access many of the applications available in ITaP labs across campus. To learn more, go to the ITaP Knowledge Base article: 

Last updated: August 4, 2020