The Purdue IT Knowledge Base is a global knowledge base with Purdue-specific information through which users can search for tips and tutorials on resolving computer issues.
Solutions may be found using the portal search bar or by searching by service categories.
The Purdue IT knowledge base is a group project, and the foundation of that project is trust – users are trusted to provide accurate information, review and update it in a timely manner, respect others’ knowledge articles, and collaborate with team members to produce the best results.
To contribute to the knowledge base, Purdue IT team members have two options:
- Option 1: The hands-off approach (how the knowledge base has historically worked in both Footprints and TDX): Submit articles and updates/edits of articles to ITSMO and they will modify them for you. To see about submitting articles, go here: https://service.purdue.edu/TDClient/32/Purdue/KB/ArticleDet?ID=434
- Option 2: Team KB access: After some initial training, individuals are granted a level of access to the Knowledge Base where they will be able to edit their team’s KBs and submit articles on their own, initially with some oversight by ITSMO, but eventually could have full publish permissions. This option encourages teams to have at least two members with knowledge base access, although entire teams may also be granted access.
To request training for Team KB Access, please email itservicemanagement@purdue.edu and include the names of all individuals you would like to be invited to the training.
