Change Management Process
The purpose of the Change Management (CM) process is to support the lifecycle of all changes enabling beneficial changes to be made with minimum disruption to IT services.
To achieve this, the following are objectives of the CM process:
- Manage risks incurred when implementing changes to IT services.
- Minimize the number of incidents associated with changes.
- Increase the transparency and awareness of changes.
- Integrate with other ITIL processes.
- Realize organizational efficiencies.
Key Features and Benefits:
Several qualitative and quantitative benefits can be achieved, for both the IT Service Providers and the University, by implementing an effective and efficient Change Management (CM) process. The process will be regularly assessed for input to the Continual Service Improvement (CSI) process throughout the CM process lifecycle. Benefits to ITaP and the University community are:
- Increased visibility and communication of changes to the University community and users affected
- Improved information and reporting for management guidance
- Complete information captured on changes due to governance, legal, contractual and regulatory requirements
- Deliver operational efficiencies by participating within related ITIL processes
- Greater ability to succeed at managing a large volume of changes
- Improved control over change related contractor, vendor or project activities
- Reduced adverse impact of changes to IT services
- Fewer changes that need to be backed out
- Increased productivity of users through fewer service disruptions
- Improved perception of ITaP’s quality of service
- More timely resolution to incidents caused by failed changes
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Change Process Owner
- Victoria Farnsworth - Business Solutions & Project Management
Change Process Manager, Enterprise Change Manager
- Paula Courtney - End User Experience
Local Change Managers by Department
ITES Enrollment Management
ITES Student Life
ITES Digital Education
ITES E-Learning Technologies
ITES Software Services
Firewall - Zone Oversight Committee
EUE LEARNING SPACES
TEACHING AND LEARNING TECHNOLOGIES